Digital Banking

Online Banking

• Manage bank accounts from your own computer
• Free, secure, and easy-to-use service for Citizens Bank customers
• Manage a number of banking activities anytime, anywhere with internet access:
  • Access electronic statements
  • View account balances and history
  • Transfer funds between accounts (one-time and recurring transfers)
  • View checks written
  • Make loan payments
  • And more
• Make more time for yourself; fewer bank trips necessary
• Print or download account information to popular financial management software
• Encrypted service to keep information secure

Bill Pay

• Pay one-time or recurring bills with ease:
  • Schedule payments in advance
  • Set up automatic recurring payments
  • Set up payment reminders
• Have all payee information in one convenient place
• Reduce paper waste
• Save on postage fees

Take care of your banking on the move, or from the comforts of your couch. Mobile app available for most Apple® and Android™ devices.

Mobile Banking

• Fast, free, and secure service for Citizens Bank customers enrolled in online banking
• Easily keep track of your finances on the go:
  • Check account balances
  • View recent transactions
  • Transfer funds between accounts
  • Pay bills
  • Deposit checks
  • And more
• Available via any web-enabled cell phone or mobile device
• Utilize this service three convenient ways:
  • Web browsing
  • App download
  • Text banking
• Save valuable time and effort; avoid an extra trip to a branch 

Mobile Deposit

• Deposit checks wherever you are
• Access via mobile banking app
• Easy to use — as simple as sending a photo
• Encrypted for your financial security, even if your phone is lost or stolen

Free, online eStatements are just like paper statements, except more convenient, environmentally-friendly, and secure.

• Save paper and save the environment
• Fast, free, and easy alternative to paper statements
• Easier to retrieve info when needed
• Eliminate a paper trail
• Reduce chances of fraud and identity theft
• Arrive faster than paper statements
• Simplify recordkeeping
• Easily access past statements
• Ability to download for permanent storage or print if needed
• Receive email notice when new eStatement is ready

Popmoney® lets you securely transfer funds to a recipient with just a few clicks of your mouse. All you need is a checking account and internet access.

• Send and receive money anytime, anywhere
• Pay anyone quickly and safely
• Simple and secure service conveniently available within online banking
• Recipients don't have to have an existing Popmoney account
• Request money from someone with just their email or mobile number
• Get an automatic alert when a payment is sent or received
• Save valuable time; no trips to the bank necessary

Online Banking Questions 

How can I enroll in online banking?

To enroll, simply click here. 

Mobile Banking Questions

What is Citizens Bank Mobile Banking?

In short, with Citizens Bank mobile banking, you can be sure that your banking activities are with you at all times. You can securely access your Citizens Bank accounts from your mobile device to check account balances, pay bills, transfer funds, and find your nearest branch and ATM and more. 

Why should I use Citizens Bank Mobile Banking?

The real-time convenience of Citizens Bank mobile banking just cannot be matched by anything else. Think about all your situational scenarios where it can really come in handy:

• When you’re at the electronics store, and you see that big screen HDTV you absolutely just have to buy — play it safe & make a quick check on your account balance and make sure you have enough money before you purchase.
• How many times do you find yourself simply waiting around? If you’re waiting at the DMV, or waiting at the airport for your flight — this would be a great time to get in tune with your spending habits by checking and reviewing your transaction history.
• When you’re out on vacation, out traveling, or simply have no computer access, you might have a bill you forgot to pay from home or a bill that is due very soon. Don’t cut it close. Ensure that you’re never late on any of your bills by making a quick and easy bill payment from your phone.
• Going out this Friday night and realize you’ll need some cash? Find your bank’s nearest ATM from wherever you are, which just might be at a convenient store a block away. 

Is there any cost for BANK Mobile Banking?

Our mobile banking is absolutely free — even more reason to use Citizens Bank mobile banking.*

*Citizens Bank does not charge any fees to download or use the mobile application. Your mobile carrier’s text messaging and web access charges may apply.

How can I get Citizens Bank mobile banking?

It’s really easy to get Citizens Bank mobile banking. Here is what you will need: 

• An eligible Citizens Bank online banking account
• A smartphone (iOS and Android), a web-enabled device (mobile browser) or standard mobile device with text capabilities*

*Citizens Bank does not charge any fees to download or use the mobile application. Your mobile carrier’s text messaging and web access charges may apply. 

Is my mobile device secure to use?

Rest assured. Citizens Bank mobile banking is safe to use!

• Smartphones such as iPhones and Androids have a very controlled and secure operating system.
• Mobile banking uses 128-bit SSL encryption just like online banking — which basically encrypts and protects any transmission of data including customer account information.
• Mobile banking uses strong Firewalls just like online banking — which protects from unauthorized or malicious intrusion.
• Mobile banking uses your Username & Password for access, just like online banking. And just like with online banking, your account will lock down after 3 incorrect attempts from your mobile device.
• Mobile banking uses additional Security Q&A authentication for initial access to your account.

What if my phone gets lost or stolen?

Nobody wants their phone lost or stolen. But in the rare case that it does, you should know that your mobile banking access is secured.

• No personal information from your mobile banking account is ever stored on the phone. Your password is never stored.
• Your login session automatically times out after a specific period of inactivity.
• You can disable mobile banking on your device at any time from within online banking. Or call us at 615-374-2265 during business hours.

PURCHASING HAS NEVER BEEN EASIER

Now you can use Apple Pay® , Google Pay™ or Samsung Pay® with your debit and credit card to pay quickly and conveniently at checkout in stores, online and for in-app purchases.

Fast

• No more fumbling and forgetting your card – your mobile wallet is ready to use.

Convenient

• Mobile wallet payments are accepted at a growing number of merchants, in apps and online.

Secure

• Your card number is never exposed to merchants, keeping your transactions safe.

Getting Started is Easy

Simply choose your preferred mobile wallet and get started today.

• Apple Pay®
• Google Pay™
• Samsung Pay®