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What’s Included?

Our customers now benefit from automatic enrollment into our free Citizens Bank debit card fraud monitoring program. It’s an easy-to-use system that sends text alerts to your phone when suspicious card activity is detected.

The best part is, you can resolve these alerts immediately with a quick text reply to confirm the validity of a questionable transaction. If you indicate a transaction is fraudulent, you’ll receive a text with a phone number to call for follow-up assistance. If you confirm the transaction to be legitimate, the system takes note and you can continue on worry-free with your day.

How to Get Started?

If we already have your active mobile phone number on file, you don’t have to do a thing. You’re all set. If suspicious debit card activity is detected, you’ll receive a text alert right away.  To update or verify your mobile phone number, just give us a call at 800-555-1212.

What Can I Expect?

When a suspicious transaction is detected, you’ll receive a two-way text similar to the following from #37268:

             FreeMSG Citizens Bank Fraud Center 877-253-8964

            $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO.

            To Opt-Out, STOP.

Depending on your answer, you’ll reply “YES”, “NO”, or “STOP”. If you have questions, contact the Citizens Bank Fraud Center at 877-253-8964.

If we are unable to reach you by text, other forms of communication will be utilized to ensure you are notified in a timely manner.

Where to Find More Info on Fraud?

Fraudulent debit card use is just one of many types of identity theft. Find out more about identity theft including what it is, how it happens, steps to take to protect yourself, and what to do if your identity is stolen, right here.

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